Privacy Policy

Last Updated: August 6, 2025

This Privacy Policy (“Policy”) explains how your personal information is collected, used and disclosed by Eluna (“we” or “us”) when you access or use our website, located at elunanetwork.org, or when you otherwise interact with us, such as at donor events or on social media. We may provide different or additional notices of our privacy practices for certain program offerings or activities; in which case those notices will supplement or replace the disclosures in this Privacy Policy.  

We may change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we will provide you with additional notice (such as by sending you a notification). We encourage you to review this Policy regularly to stay informed about our information practices and the choices available to you. 

Contents 
    • Collecting Your Personal Information 
    • Use of Your Personal Information 
    • Disclosures of Your Personal Information 
    • Your Information Choices 
    • Contact Information 
Collecting your Personal Information 

Information You Provide to Us 

We collect information about you in various ways.  For example, we collect personal information you provide to us when you sign up for our newsletter, make a donation, contact us, request personalized support, register for our events, sign up to become a volunteer, create an account on our resource center, or communicate with us through third party sites (e.g., Facebook and Instagram).  Such information includes your name, email address, address, zip code, phone number, billing information, interests, and any other information you choose to provide. 

Information We Collect Automatically 

We automatically collect certain information about your interactions with us or our website, including: 

Device and Usage Information: We collect information about how you access our website, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, and browser type. We also collect information about your activity on our website, such as access times, pages viewed, links clicked, and the page you visited before navigating to our website. 

Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies and pixels to collect information about your interactions with our website. These technologies help us improve our website and related services and your experience, see which areas and features of our website are popular, and count visits. 

Information We Collect from Other Sources 

We obtain information from other sources. For example, we may collect information from data analytics providers. This information includes your age, gender, state, country, interests, IP address, web browser, pages viewed, time spent on pages, links clicked, and conversation information. 

Information We Derive 

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address. 

Use of your Personal Information 

We use personal information we collect for various purposes, including to process donations and provide, maintain and improve our website.  We also use your information to: 

    • personalize your experience with us 
    • Send you technical notices, security alerts, support messages and other transactional or relationship messages;  
    • process and deliver contest entries and rewards; 
    • respond to your comments and questions and provide customer service; 
    • deliver services that you request and send you related information, including confirmations, updates and support and administrative messages; 
    • communicate with you about upcoming events, new contests and opportunities, progress or success of programs and other news about Eluna or selected partners that we think will be of interest to you (see the Your Information Choices section below for information about how to opt out of marketing communications at any time); and 
    • monitor and analyze trends, usage, and activities in connection with our website;  
    • detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and help protect the rights and property of Eluna and others; and 
    • comply with legal and financial obligations. 

We may store and process personal information in the United States and other countries. 

Disclosures of your Personal Information 

We disclose your personal information as follows: 

    • with third party vendors, consultants and other service providers who are engaged by us and need access to such information to carry out their work such as companies that assist us with web hosting, financing, fraud prevention and analytics; 
    • with our legal, financial, insurance and other professional advisors where necessary to obtain advice or otherwise protect and manage our interests; 
    • when we believe in good faith that we are lawfully authorized or required to do so or that doing so is reasonably necessary or appropriate to (i) comply with laws or respond to lawful requests, legal process or legal authorities; (ii) protect the rights, property or safety of Eluna and our employees, agents, donors and others, and (iii) respond to an emergency or protect the personal safety of any person; 
    • in an aggregated or anonymized form that does not directly identify you;  
    • in connection with, or during negotiations of, an acquisition, financing, merger or sale of all or a substantial portion of our assets; and 
    • when you give your consent or you intentionally direct us to do so. 

We also disclose aggregated or de-identified information that cannot reasonably be used to identify you. We will not attempt to re-identify such information, except as permitted by law. 

Your Information Choices 

Cookies and Similar Tracking Technologies 

We use cookies and similar tracking technologies to analyze visits to and use of our website[, and to understand how individuals are interacting with our marketing communications]. You can usually adjust your browser settings to remove or reject all or some browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our some of our website content.  

Communications Preferences 

You may opt-out of receiving promotional emails from Eluna by following the instructions in those emails.  If you opt-out, we may still send you non-promotional emails, such as emails about donations or program information that may concern you.   You may opt-out of Eluna’s SMS correspondence or Premium SMS Services by texting “STOP” to the short code 20222. Text “HELP” to 20222 for help or visit www.hmgf.org/t. Message and data rates may apply. You may also request changes to your contact preferences and the personal information you have provided by calling (267) 687-7724 or emailing info@elunanetwork.org. 

Contact Information 

Eluna welcomes your questions and comments regarding this Policy.  Please contact us at: 

Eluna
1617 John F Kennedy Blvd. Suite 935 

Philadelphia, PA 19103 

Telephone: 267-687-7724
Fax: 267-687-7705
Email us